Possible explanation:

It seems that some browsers (Safari on mac) save the files with the extension .txt this is due to the fact that the browser has encountered an unknown file extension.

Solution:

Just remove the .txt from the end of the file name and the file will now play/open correctly.

Possible explanation:

You might need a better video player, or a better codec pack.

Solution:

Ensure you have a media player installed. We suggest you to use the following:

For Windows users, GOM player .

For Mac users, QuickTime .

If you do have a media player installed you are probably missing the codec. You have to install a codec package.

We suggest you install K-Lite free codec pack

Possible explanation:

You are most likely missing the correct video codec to view the video.

Solution:

Install a codec pack - We suggest you to use K-Lite free codec pack .

Possible explanation:

All the products you have bought are on your product page. Check your email for the link. You may scroll down to the product you want to download / view.

Alternatively you may use the quick menu at the top of the page to navigate to your various products.

Possible explanation:

You click on the download link beneath the product.

If you are having problems accessing the file like this, right-click the download button and then "Save Link As ..." on your context menu and choose a location where you want the file to be stored on your computer.

Accessing the books is simple, but you need to make sure you have a PDF Reader installed on your device. If you don't have a PDF software installed you can download it for free by clicking here.

Phones & Tablets

If you don't have a PDF reader installed, you may want to search your device's app store for a "PDF Reader" or contact your service provider for further assistance.

Printing

For best results, we recommend you download the books to your computer prior to printing.

Check to make sure your printer is on, connected to your computer and Adobe Reader, and has enough paper and ink to print. This fixes the problem for most people.

If that doesn’t work, you can try upgrading your Adobe Reader to the newest version. Make sure to restart your computer after download the newest version of Adobe Reader.

If you are still having problems, you can consult your printer manual for troubleshooting issues, or find someone locally to troubleshoot your printer.

Possible explanation:

When a purchase is made from our site, we collect sales and remit taxes based on your location. We are legally required to based on tax requirements in specific jurisdictions:

European Union VAT:

As of July 1, 2003, online retailers of digital products, including Software Projects, are required to collect VAT (Value Added Tax) for products purchased by customers with a billing address located in the European Union (EU). Other countries that now impose VAT on digital products include Norway as of July 2011 & Iceland as of 2012.

United States: Specific states and locations may be subject to additional sales tax.

AR - Tax applied to shippable media items only. Multiple jurisdiction (i.e., county and city) tax rates. Effective Oct 1, 2011.
NY, NC and Broomfield County, CO – All products
RI and CO - Physical/shippable products
ID - Software products and physical/shippable products
IL - Tax applied to items tagged as software and shippable media items. Multiple jurisdiction (i.e., county and city) tax rates. Effective July 1, 2011.
CT - Tax applied at a single, statewide rate. However, that rate will vary based on the type of product. Any shippable media product will be taxed at 6%. All other products are taxed at 1%. Effective July 1, 2011.
MN - Tax applied to all products including digitally delivered products including the right to use or access are taxable – audio, audiovisual, digital books, digital code. Effective July 1, 2013
CA – Tax physical product effective 08/01/2011
PA – Tax digital and physical product effective 10/01/2012
ME – Tax digital and physical product effective 10/09/2013
NJ – Tax digital and physical product effective 04/09/2014

Possible explanation:

At this time our product is only available digitally. We do our best to make this clear on our website. We apologize for the confusion. We want to get this information into the hands of our customers as soon as possible without adding additional printing and shipping costs. It also helps save paper and the environment.

If you prefer to read the material in a hard copy version, feel free to print of the books from your home printer.

How do I get a refund?

We are very sorry to hear that you are not satisfied with your purchase. If you would like a refund all you have to do is simply send us a short email HERE and ask for a full refund. You'll get your money back. That's a firm promise and commitment.

Please allow 3 to 5 business days for the refund to be posted to your account.

How do I make multiple refunds?

We are very sorry to hear that you are not satisfied with your purchases. If you would like a refund all you have to do is simply send us a short email HERE and ask for a full refund. You'll get your money back. That's a firm promise and commitment.

Just let us know which products you would like to refund and we will take care of the rest. Please all 3 to 5 business days for the refund to be posted to your account.

Why haven't I received my refund yet?

We process all refund requests within 48 hours. It takes an additional 3-5 days for the credit card company to reverse the charges.

It is likely that this refund has not yet appeared on your credit card statement and will not until your next statement is available. I would suggest contacting your credit card company to confirm the refund was processed and that it has just not yet appeared on your statement.

How do I refund an order older than 60 days?

We are very sorry to hear that the product did not meet your expectations. Unfortunately, we do not issue refunds outside of our 60 day money back guarantee period.

If you feel this is an unusual circumstance, feel free to contact our support team by sending us a short email HERE.